Swordfish electric pencil sharpeners are warranted against failure or malfunction due to faulty components or workmanship for a period of two years from the date of purchase by the original consumer (one year for non-electrical pencil sharpeners). Defects or failures, which have been caused by incorrect or wrongful use, regardless whether unintentional or intentional during the operation or maintenance of the device, are excluded from the warranty.

The only user-serviceable part inside a Swordfish pencil sharpener is the blade. As with all pencil sharpeners, lead jams and dulling of the blade result from normal usage and are not covered within the warranty. Replacement blades are available to purchase. Unauthorized repair or attempts to service the unit other than to change the blade or to remove a lead jam will invalidate the warranty.

Swordfish pencil sharpeners have been designed to sharpen only those pencil types outlined within the instructions. Non-compliance with Swordfish's instructions will invalidate the warranty.

For service of the unit under warranty, please return your Swordfish office machine with proof of purchase to your dealer or contact the Swordfish customer service. In the event of returning the machine under warranty, suitable packaging must be used. Insufficient packaging resulting in damage will invalidate the warranty.

Yes, replacement blades are available for most of our larger pencil sharpeners. Please see below for details of the correct replacement blade code: 

40906/40047 Pencil Size Options Electric Sharpener - Replacement Blade Code: 40023

40052/40048 Professional Electric Sharpener - Replacement Blade Code: 40802

40051/40049 Pencil Point Options Electric Sharpener - Replacement Blade Code: 40806

40096/40106 Home & Office Vertical Electric Sharpener - Replacement Blade Code: 40805

40050/40053 Home & Office Electric Sharpener - Replacement Blade Code: 40805

40104 Professional Pencil Point Options Manual Sharpener - Replacement Blade Code: 40907

40103 Office Pencil Point Options Manual Sharpener - Replacement Blade Code: 40807

40124 Office Pro Manual Sharpener - Replacement Blade Code: 40125

40100 Home & Office Manual Sharpener - Replacement Blade Code: 40908

Please note that replacement blades are not available for the Swordfish Dual Power, Purple Battery or Purple Home Pencil Point Options Pencil Sharpeners. For more information please contact us.

The most common cause of is the sharpener being set incorrectly. Some Swordfish sharpeners have ‘pencil point options' meaning you can choose either a sharp or a gently rounded point. Check that the sharpener is set to sharp I required. If you have been using the sharpener then it is possible that the blade is blunt and requires replacement.

As with all cutting instruments, the blade will dull with use. How often you change the cutting blade depends on the frequency of use. Daily use may result in a requirement to change the blade every few weeks where as occasional use will require replacement every few months. Signs of the blade being blunt include failing to sharpen the pencil to a sharp point, not producing a smooth finish or 'chewing the pencil'.